The shower isn’t necessary

You know that moment in the shower when you suddenly get an excellent idea? That happens when your brain, working away quietly while you’re talking to yourself about what could possibly have compelled you to buy shower gel that smells like a food item, suddenly connects two dots. We say that things just clicked, or […]

Writing from the ground up

Writing begins with awareness of the single word, then moves up. What can a word mean, and what does it actually mean in its current context? Does the sentence make its point as clearly as possible? Does the paragraph come together as a single point? Is it in the right place Does the whole document tell […]

Quick writing tip: What’s the default, and why?

As a technical writer, one of the most important questions you can ask yourself is “what are the default values of the choices a user can make, and why”. For example, if an option is disabled by default, what does that tell you about the average user and their workflow? Are you trying to protect […]

UX Review: Emergency Measures

If you’re working on a product and have no particular understanding of UX, you can still do a basic UX review to stop the most obvious disasters. This will not be as good as getting a UX expert or experienced UX-QA to review the product, but it will be much better than nothing.