QA: Need Help Finding UX Faults? Ask the Technical Writers

Technical writers have a very clear goal: explain the interface. That means they notice, instantly, when it’s inexplicable. If your interface is a confusing mess with overly-complicated procedures, buttons that make no sense, important options hidden in sub-menus and related options kept a mile apart, it’s not only hard to use – it’s hard to …

Glossing Over the UX: Why Do so Many UX Bugs Get Past the QA?

Some bugs are a work of art. Consider a login page I encountered a few weeks ago. Two fields, one Submit button – so far so obvious. But above the button was the text “Do not press Enter to log in; use the Submit button”. I pressed Enter, of course: the page was refreshed and …

Are you Managing the Product or its Quality?

As a lead tester, you fall somewhere on a scale between being completely passive about bug fixes and being in complete control of them. If you are completely passive, you are managing neither the product nor its quality. If you are in complete control, you are managing both. Neither of these situations is good for …

In-Crowd-Sourcing: Using Random Employees as Testers in a Pinch

As a version’s release date approaches, and bugs and untested features are looming large, there is a temptation (not usually in the QA department) to recruit people from outside the QA to help the testing effort. This, I’m going to argue, is not at all a good idea. It relies on false assumptions, is not …