Quick writing tip: What’s the default, and why?

As a technical writer, one of the most important questions you can ask yourself is “what are the default values of the choices a user can make, and why”. For example, if an option is disabled by default, what does that tell you about the average user and their workflow? Are you trying to protect […]

Lessons I Learned as a Tester, 7: Stop. Think.

In a lot of offices, if you’re not typing or clicking – you’re not working. It’s an odd view for any member of an industry that prides itself on thought and creativity. To analyse a problem, understand it and come up with a creative solution to it, you need to think about it. Thinking, for […]