Lessons I Learned as a Tester, 5: It’s not a Feature, it’s a Bug: Fixing Bugs Your Users Enjoy

Some bugs, even quite severe ones, can seem to your users like very nice features. Bugs that are likely to reach this status are those that make work smoother at the expense of security (for example, not enforcing part of the permissions mechanism), faster by letting users skip steps that should be mandatory (for example, …

Glossing Over the UX: Why Do so Many UX Bugs Get Past the QA?

Some bugs are a work of art. Consider a login page I encountered a few weeks ago. Two fields, one Submit button – so far so obvious. But above the button was the text “Do not press Enter to log in; use the Submit button”. I pressed Enter, of course: the page was refreshed and …

Are you Managing the Product or its Quality?

As a lead tester, you fall somewhere on a scale between being completely passive about bug fixes and being in complete control of them. If you are completely passive, you are managing neither the product nor its quality. If you are in complete control, you are managing both. Neither of these situations is good for …