After years of grumpily editing old content, I’ve found that many writers – including myself – have a problem meeting the reader’s needs. The average reader needs a concrete outcome like following a process or learning a new concept. Usually, the overall structure of the content matches that need; technical writers have a sort of […]
Toggle between two versions of each paragraph to see what readable English looks like.
Gowri Ramkumar at Knowledgebase Ninjas gave me the opportunity to participate in my first ever podcast and talk about my experience in technical writing and the direction Unity Documentation is going. Listen to the episode on their website.
You know that moment in the shower when you suddenly get an excellent idea? That happens when your brain, working away quietly while you’re talking to yourself about what could possibly have compelled you to buy shower gel that smells like a food item, suddenly connects two dots. We say that things just clicked, or […]
Hiring’s hard, and the cost of getting it wrong can be fairly high. Sometimes new employees will do harm; often they just won’t do as much good as the candidates you didn’t hire. So here are three questions to ask about a candidate that may help you make the best hiring choice. Do they bring […]
By now, we’ve got a to do list app that we like. We’ve figured out the features that allow us to divide and conquer tasks – projects, tags, status flags, priorities, due dates. And that’s great for keeping things tidy, but we’re after more than that: we’re after peace of mind. One thing you can […]
In a conversation about your user’s needs, it’s natural to start throwing out solutions almost immediately. Someone brings up an aspect of the user’s needs, and someone knows how to answer that aspect. But suddenly, that one aspect is all you’re talking about. You’ve just blinkered your view of the user to whatever can be […]