Users don’t always ask the right question

Inspired by this post about the XY Problem, let’s talk about how users can approach documentation from a totally unhelpful angle. The gist of the XY Problem is that “I was doing X and it’s not working” is not the same as “I was trying to solve Y; was X the right way to do […]

Whose team are you on?

As an IC, your main structure at work is a team of other ICs. As a manager, you manage a team of ICs, but are yourself working alongside other managers. This means you and your ICs are, in effect, on two different teams. This blew my mind a little when it first happened to me. […]

Attention management for writers, part 4: Research notes

Research notes. A bombastic name for what is usually a bunch of half formed thoughts and snatches of typos. But you know what I mean. Why am I talking about research notes? Because, at least for me, messy notes – especially if they’re physically scattered among multiple sources (notebook, bits of paper, several different files) […]

Attention management for writers, part 3: The obligatory Slack and email post, or: guilt management for writers

Until now, we’ve focused on calming the chaos of our internal voice. Now it’s time we talked about that other attention killer: external voices. And, because I like to cheat, their influence on our internal voice. One thing you can do this week: Understand the difference between objective obligations and emotions. Nothing new here Honestly, […]

Attention management for writers: foreword

It’s been a year of working from home. For some writers – parents, mostly – it’s been a year of zero focus. But for others, it’s been a revelatory year. One that showed them what work looks like when they control their interruptions. When no one can walk up to their desk to ask a […]