Author Archives: Irit Arkin

UX Review: Emergency Measures

If you’re working on a product and have no particular understanding of UX, you can still do a basic UX review to stop the most obvious disasters. This will not be as good as getting a UX expert or experienced … Continue reading

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Lessons I Learned as a Tester, 6: The Secret Usefulness of Bad QAs

We’ve all worked with testers who were bad at their job; it was frustrating and felt like a giant waste of time and effort. But hold on to those bad testers: they’re more useful than you think.

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Recommended Reading: how the Other Side Feels

Programming: we didn’t start out crazy, we’re being driven crazy.

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Lessons I Learned as a Tester, 5: It’s not a Feature, it’s a Bug: Fixing Bugs Your Users Enjoy

Some bugs, even quite severe ones, can seem to your users like very nice features. Bugs that are likely to reach this status are those that make work smoother at the expense of security (for example, not enforcing part of … Continue reading

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Recommended Reading: Pay Attention Before it Gets Complicated

Designing something? “Simplicity doesn’t happen accidentally. It needs to be actively cultivated. Complexity is what happens when you aren’t paying attention”. 

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QA: Need Help Finding UX Faults? Ask the Technical Writers

Technical writers have a very clear goal: explain the interface. That means they notice, instantly, when it’s inexplicable. If your interface is a confusing mess with overly-complicated procedures, buttons that make no sense, important options hidden in sub-menus and related … Continue reading

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Make Yourself a Better Writer: Treat Every Document Like a Writing Sample

The only way to improve, the internet keeps telling us, is to push yourself past your comfort zone so that you’re always learning new things. Writing day in and day out, however, can mean you start to churn out documents on … Continue reading

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Quick Writing Tip: Don’t Add Images Until the Text is Done

Here’s a quick writing tip for user manuals: don’t add your images to the manual until you’re done writing your text. This has two advantages. The first is that when you add images one at a time over the long … Continue reading

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Glossing Over the UX: Why Do so Many UX Bugs Get Past the QA?

Some bugs are a work of art. Consider a login page I encountered a few weeks ago. Two fields, one Submit button – so far so obvious. But above the button was the text “Do not press Enter to log … Continue reading

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Recommended Reading: Colours and Buttons

The User Experience Stack Exchange has a nice discussion about confirmation buttons and colours, with lots of good points about clear communication in UI.

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